Privacy Policy

Last updated: November 20, 2025

At MyDanceDesk, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our service:

• Account Information: Name, email address, phone number, studio name, billing address
• Student Data: Names, contact information, attendance records, payment history, class enrollment
• Payment Information: Credit card details (processed securely through Stripe), billing history
• Communications: Messages sent through our platform (SMS, email, Instagram, Facebook Messenger)
• User Content: Any other information you choose to provide

1.2 Information Collected Automatically

When you use MyDanceDesk, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: We use cookies and similar technologies to maintain sessions and improve user experience
• Log Data: Server logs, error reports, performance data

1.3 Information from Third Parties

We may receive information from third-party services you connect:

• Payment Processors: Transaction details from Stripe
• Social Media: Profile information from Instagram and Facebook Messenger when you authorize connections
• SMS Providers: Delivery status and message metadata from Telnyx

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Operate and maintain the MyDanceDesk platform
• Process Payments: Handle subscriptions, payments, and billing
• Communications: Send service-related notifications, respond to inquiries, deliver messages
• Improve Services: Analyze usage patterns, develop new features, enhance user experience
• Security: Detect fraud, prevent abuse, ensure platform security
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• Marketing: Send promotional materials (you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us:

• Payment Processing: Stripe for payment processing
• Messaging: Telnyx (SMS), SendGrid (email), Meta (Instagram/Messenger)
• Hosting: Railway for infrastructure and database hosting
• Analytics: Services that help us understand usage patterns

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

3.3 Business Transfers

If MyDanceDesk is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Data at rest is encrypted in our databases
• Access Controls: Strict access limitations to personal data
• Regular Audits: Security assessments and vulnerability testing
• PCI Compliance: Payment data handled according to PCI-DSS standards

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 90 days of account closure
• Legal Requirements: Some data retained longer to comply with legal obligations
• Backups: Backup copies may persist for up to 90 days

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information through your account settings.

6.2 Data Portability

You can export your data in a machine-readable format from your account dashboard.

6.3 Deletion

You may request deletion of your account and associated data by contacting us at privacy@mydancedesk.com.

6.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any promotional email or updating your preferences.

6.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

7. Children's Privacy

MyDanceDesk is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

When studios use MyDanceDesk to manage student data, they are responsible for obtaining appropriate parental consent for minors.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: Request information about data collection and use
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@mydancedesk.com.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

• Right of Access: Obtain confirmation of data processing
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of MyDanceDesk after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@mydancedesk.com
Legal Email: legal@mydancedesk.com
Address: MyDanceDesk, Inc.

14. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@mydancedesk.com.